15 Best eCommerce CRM Software 2021 : Reviews & Pricing

    Monday, September 27, 202130 min read4352 views
    15 Best eCommerce CRM Software 2021 : Reviews & Pricing

    The competition for leads and sales are growing, which is making sales teams and business owners need a superior method to follow clients through each phase of their journey. This is the place where eCommerce CRM software becomes an integral factor.

    Customer relationship management (CRM) software is an apparatus to handle client information, add notes, send messages, manage client encounters/fulfillment, thus substantially more. Also, you can do everything without leaving the CRM programming platform. 

    As your business develops, manual cycles become progressively wasteful and expensive. If you don't watch out, it could without much of a stretch cost you clients and deals. Keeping up with and evolving client relations are fundamental as it assists brands with acquiring brand dedication, advocates, and a lot more development opportunities. This is the place where E-commerce CRM software becomes an integral factor.

    Ecommerce CRM software helps you discover an overall CRM programming in addition to highlights specific to the digital sales scene, like storing client history, following transportation inclinations and proposing related buys. Basically, a CRM for eCommerce will follow your clients' journey through your digital store to give you a reasonable guide of future advertising and sales opportunities, which it achieves through a variety of related elements.

    Why Do Online Stores Need eCommerce CRM Software?

    Wouldn't it be great to know every one of the intricate details of your customers? E-commerce software makes this conceivable! An E-commerce CRM strategy permits you to recognize, hold and draw in clients. As well as manage extensive and broad information of your clients to showcase and deal strategies custom-made to your buyers. 

    Your brand can liberally profit from E-commerce CRM techniques in the following ways:

    • Understand your shopper's buying conduct to expand your AOV (Average Order Value). You also acquire knowledge into what sort of items your purchasers like so you realize what to release as far as the most worth is concerned. 
    • Discover buyers' social involvement in your brand. 
    • Provide your ideal purchasers with better experiences custom-made to their trouble spots and needs. 
    • Save time and energy by making robotized work processes triggered off by explicit moves your clients make. Robotized work processes additionally kill the capability of manual errors. 
    • Utilizing advanced programming, you can compare your payment integrations. This can assist you with distinguishing your most continuous sources of income, your most noteworthy clients, which season your purchasers spend the most money, etc. 
    • Section your clients for more productive advertising and management. You can group clients who are of similar sex, age or have comparative buying habits. Utilize distinctive advertising and management procedures that suit every class of customers. As every class will require a one-of-a-kind deal approach. 
    • Customize your marketing and sales procedure utilizing the customer information E-commerce CRM tool’s store. These instruments educate you regarding a client's favored contact strategy, area, favored value range. What's more, more applicable data to customize your promoting and deals procedures for higher response rates. 
    • You can design and deal with your stock and product offerings better as indicated by the consumer information. 
    • Give your clients fast and significant feedback to keep them satisfied and happy with your brand.

    What to look for in the bests eCommerce CRM software:

    There are so many CRM software companies, so realizing what to search for in the best CRM software is really significant. The following are a couple of things to remember:

    • Convenience: You will utilize your CRM software a lot, each and every day. You'll be living in it. In case it isn't not difficult to utilize, you will not utilize it. Additionally, that will not assist you with beating your objectives. 
    • Cloud-Based Client Management Systems: Having a cloud-based CRM implies your group will actually want to get to customer details from anyplace, progressively, that increases productivity. Core Research tracked down that 65% of organizations utilizing mobile CRMs exceeded their business targets. 
    • Funnel Management: This factor is vital if you have a sales team. You should have the option to follow your contacts right from "simply browsing" to "brand evangelist" without overlooking anything. 
    • Sales and Lead Management-Your CRM software ought to produce leads from inbound advertising, sales calls, email recruits, and that's only the tip of the iceberg. Search for preset undertakings to circle back to leads significantly quicker. Your CRM should support your leads through the whole sales pipeline, from lead to close. 
    • Promoting - Built-in advertising instruments like email pipelines, information bases, and online media combinations can assist with sales alignment, marketing and promotions.
    • Integrations- CRM frameworks coordinate with other significant business programming like email marketing devices, publicizing platforms, data visualizations, and more.
    • Analytics and Reporting- Most CRM platforms have underlying reporting capacities and pre-planned reports. Check for live and dynamic reporting elements.
    • Security- File storage and stage security are central while choosing your CRM. Since your CRM is incorporated with such a lot of significant information, ensure your foundation's security is first class. 
    • User Experience is the key- How simple to-utilize is your CRM? Remember UX and ensure that your group is open to working with this device for the long stretch and there is a short curve to learn and adapt.
    • 10. API Calls- Your CRM software ought to have powerful, extensible, and open engineering for custom information fuses. Your CRM should have enthusiastic, extensible, and open designing for custom data integrations.

    Now that we know what we want, let’s have a look at the top choices of eCommerce CRMs software.

    12 Best eCommerce CRM Software for Your Business in 2021

    Wix - Create Your Website

    Make a shocking eCommerce site free of charge with Wix. This eCommerce CRM offers a couple of various ways you can construct your site: Wix Artificial Design Intelligence, Wix Editor, and Wix Code. Regardless of whether you're making a site for the first time or you're a genius, we have you covered.

    This online CRM tool helps every eCommerce development company to develop an extraordinary website with proficient text, pictures, and much more. Wix Editor gives you complete functionality with design and provides opportunity with cutting edge functionality and simple drag and drop. Additionally, with Wix Code, you can make a best-in-class site and web application.

    Key Features:

    • One-pager
    • Image editor
    • Reliable and free hosting.
    • Customizable designs.
    • Intuitive website builder.
    • Mobile view optimization.
    • Drag and drop website editor.

    Price- Free basic plan-  $24/month.

    Zoho CRM - Top-rated Sales CRM Software by Customers

    Zoho Commerce is an eCommerce CRM platform that allows organizations to create their own online business site, acknowledge orders, track inventory, measure installments, manage transportation, process payments, and market their image. They needn't bother with an organization or involvement in coding yet enjoy the advantage of various CRM integrations. Zoho Commerce powers organizations in 30+ nations with plans fitting every requirement and budget.

    Key Features: 

    • Can be accessed from any gadget with web association.
    • Makes media management genuinely simple.
    • Tools are well built with no issue to incorporate it with third party administration. 
    • Simple to utilize and furthermore has a pile of possible additional items.
    • It may very well be White Labeled.
    • Sales lead management so you can focus on leads and convert them quicker 
    • Definite analytics reports so you can settle on information driven choices. 
    • Mobile applications to keep everybody in total agreement, even in a hurry. 
    • Group cooperation instruments and group jobs.

    Pricing: Free plan for up to 3 users- $12/month per user (billed annually).

    Zencommerce - eCommerce website builder software

    Zencommerce India offers a pathway to enter the worldwide internet-based market, regardless of how little or big your business is. This CRM platform  makes it reasonable and simple to oversee and manage web-based business sites. With advantages like coupons, integrated payment gateways and social media login, you don't need to make the slightest effort to get everything rolling. The simple and straightforward PWA gives your client all-time access with a mobile application. From various prices for various clients to integrated transportation, Zencommerce does everything.

    Key Features:

    • User-friendly Interface
    • Enough options to customize YouTube Channel
    • Manages an online business in the most efficient way.
    • Easy drag and drop
    • Shows prices in different currencies
    • Unlimited sign-ups and bandwidth

    Price: free plan - $11.88/month. 

    Unicommerce - Cloud-Based E-commerce Order Management Software

    Unicommerce offers fully automated technology solutions intended to help eCommerce dealers, retailers and organizations by empowering economical tasks that result in development, cost proficiency, and a general expansion in functionality. Unicommerce is one of the best ecommerce CRm software that empowers processes like inventory, distribution center and returns management, outsource fulfilment solution, omnichannel selling across 100+ commercial centers, trucks, coordinations suppliers, ERP and POS frameworks, and so forth. 

    Key Features:

    • Easy to understand interface
    • Seamless integrations
    • Amazing customer support
    • allows to integrate with 45+ E Commerce marketplaces
    • Seamless bulk invoicing Labelling & Shipping
    • multiple warehouses in a single window.

    Price: starts from $100/month usage based.

    Helium 10  - Everything You Need to Sell on Amazon and More

    Helium 10 is an eCommerce CRM solution intended to help Amazon vendors with key measurements, for example, occasional patterns and profits to examine products' success rate. The framework offers keyword research devices, which empower advanced advertisers to distinguish high-positioning keywords to smooth out promotion campaigns on a unified interface. 

    Key Features:

    • easy to use and very clear
    • efficient  and accurate.
    • Excellent tool for listing Ad management and SEO.
    • Customizable Branding
    • Activity Dashboard
    • Customizable Templates
    • Constant software update.
    • adds ne4h4 Key Features without increasing the price.

    Price: starts from $97/month per feature.

    Unbound Commerce - Mobile App and Website Solutions for eCommerce

    Unbound Commerce is an eCommerce CRM platform that gives a single basic interface to content, trade, marketing, personalization, social media, and bits of knowledge on the same. Increase your income by driving more traffic with it's SEO and landing page abilities. Further develop transformations with marketing, and AI Site Search. Couponing and intelligent recommendations helps you further in increasing average order value (AVO).

    Key Features: 

    • Order Management
    • Access Controls/Permissions
    • Fully integrated platform including CMS
    • SEO Management
    • multi-site match to franchise operators
    • Third Party Integrations
    • Reporting/Analytics


    Plotch -  India's No. 1 Website Builder

    Plotch is an AI-driven eCommerce ERP for independent companies. Plotch is a completely engaged innovation platform for online businesses and takes into account practically all requirements of an eCommerce business. Plotch has been planned in an entirely adaptable manner utilizing a particular design. Utilizing Plotch, an eCommerce business can dispatch a shopping site and application in no time with an all-around existing Shopify or Magento site. It is also the main tech stack accessible for launching on the web commercial centers rapidly.


    • Inventory Management
    • Loyalty Program
    • Marketplace Integration
    • Order Fulfillment
    • Order Management
    • Order Tracking
    • Backorder Management
    • Cataloging/Categorization
    • Channel Management

    Price: starts at $10.00/per month at a flat rate.

    Prisync - Competitor Price Tracking & Price Monitoring

    Around 500 online business organizations globally use Prisync eCommerce CRM solution to remain in front of the competition. One of the significan4h4 Key Features involve dynamic pricing tools and price tracking that assist them with rivaling giants on a limited budget. Prisync clients can break down competitors' authentic pricing information to reveal their techniques and foster counter-systems. They also see competitors' strengths and shortcomings in the mid-run, as well as an item's productivity, permitting them to further benefit through essential planning.

    Key Features:

    • API
    • Dynamic pricing tools
    • Ad hoc Reporting
    • Campaign Management
    • Case Management
    • Cataloging/Categorization
    • Data Import/Export
    • Domain Monitoring
    • For Retail
    • Inventory Management
    • Market Data Analysis
    • Pricing and Cost Calculations
    • Profitability Analysis
    • Repricing engine
    • Rule-based Configuration
    • Promotions Management

    Price- Starts from $59/ month per feature.

    Freshworks - Modern and Easy Customer and Employee Experience Software

        Freshworks eCommerce  CRM assists organizations with speeding up their revenue growth and accelerates lead generation dramatically by giving an overall CRM solution. Client discussions can be followed, contact information bases can be assembled, and a general customized experience can be conveyed. In addition, you can affect revenue growth continuously and predict with a better accuracy and exactness utilizing AI-fueled contact scoring.

    Key Features

    • Landing Page Creation
    • Email Marketing
    • AI-Powered Chatbots
    • Auto-Responders
    • Behavioral Analytics
    • Salesforce Automation
    • Lead Scoring
    • Tracking & Reporting
    • Market Segmentation
    • A/B Testing
    • Calendar Management

    Price: 21 days free trial. Paid plan varies from $29 p/m to $125 p/m.

    Keap - CRM, Sales, & Marketing Automation

    Keap was previously known as Infusionsoft, and has been in the CRM game for a long while. Also, substantiates itself as a brilliant device for a best ecommerce CRM technique. Sadly for enormous foundations, Keap focuses on stimulating the client experience and deals with the execution of independent startups. 

    Key Features

    • Third Party Integrations
    • Activity Dashboard
    • Data Import/Export
    • Pre-written emails
    • Automated process for sending messages 
    • Email tracking
    • User-friendly dashboard and UI

    Pricing:  starts at $79/month.

    HubSpot - Inbound Marketing, Sales, and Service Software

    HubSpot CRM is a feature-rich promoting suite, with its ecommerce CRM software being their most famous contribution. HubSpot eCommerce CRM is incredible for sales experts because of its extraordinary provisions and efficient instruments. It's additionally a solid choice for a marketing team with the capacity to catch, track, and develop leads inside an information base. They offer a 100% free version of their product, with the capacity to redesign and gain admittance to their whole set-up of promoting instruments.

    Key Features:

    • Personalize email sequences 
    • Phone calls from the CRM itself.
    • Integrate 300+ apps
    • Schedule emails and tasks
    • Store unlimited users and manage customer data
    • Real-time notifications about lead behavior
    • Integrate with popular tools like Microsoft Dynamics
    • Salesforce, Shopify, etc.
    • Create custom filters to sort contacts
    • Create tickets

    Pricing: Starts from $50/month- $113/month for a single user.

    Sales flare - Simple yet powerful CRM for small businesses

    Salesflare is another well-known eCommerce CRM software that you should consider, for your next project. Salesflare is a CRM that permits you to associate with clients also all of your number one marketing devices. You can get everything rolling in only a couple of snaps, and produce more sales regardless of whether you have little information at the beginning.

    This CRM platform assembles your leads' contact data from social profiles, email signatures, and other public sources. Furthermore, your meetings in general and calls are consequently logged, so you don't need to stress over failing to remember tedious information.

    Key Features:

    • Reporting & Statistics
    • fully functional mobile app
    • no data entry Powerful functionalities
    • Alerts/Notifications
    • Email Marketing
    • Third Party Integrations
    • To-do lists are automatically generated
    • Automatic contact info gathering.
    • To-do lists are automatically generated
    • seamless Google integration

    Pricing- Plans start at $29/month and range to $99/month for the Enterprise plan.

    PipeDrive - Sales CRM & Pipeline Management Software

    Pipedrive is a reliable eCommerce CRM tool that handles everything your business needs for your CRM methodology, Pipedrive is a well known decision. Pipedrive arranges leads in a manner you'll generally have an extraordinary outline of sales, and makes you center around the significant deals first.How about we examine what Pipedrive offers.

    Key Features:

    • Email marketing 
    • Easy to track data and view analytics 
    • Task management 
    • Team communications integration
    • Quote and order management 
    • Visually displays sales pipeline. 
    • Product and pricing management 
    • Integrating calling software, including Zoom
    • Customer contract management 

    Price- Starts from $12.50 per month per user.

    Bigcommerce - Ecommerce for a New Era

    Bigcommerce is a SaaS eCommerce platform for developing and setting up web-based organizations that need an incredible arrangement in an user-friendly package. With this you can create an online store without any preparation or relocate from a current platform. Bigcommerce is stacked with provisions and combination's to deal with a whole business, taking into account advanced customization in a basic UI.

    Key Features:

    • Activity Dashboard
    • Content Management
    • Comprehensive Reporting/Analytics
    • Fast and reliable apps
    •  Easy to list and sell products 
    • Simple and accurate Integration
    • Scalable pricing structure 
    • Regular updates.
    • Data Import/Export
    • Transparent customer support 

    Pricing- starts from  $29.95/user per month.

    Salesforce Cloud - CRM and Commerce Cloud Solutions

    Salesforce B2C Commerce helps organizations to configure, launch , and handle eCommerce sites to deal with orders, pricing, item lists, account hierarchies, installments, and that's just the beginning. It permits service experts to get to storefronts and clients' organization history continuously, and measure via telephone requests and check-outs.

    Key Features: 

    • marketing and Promo capabilities
    • Customer support and learning
    •  endlessly customizable
    • Flexible, user-friendly
    • effortless to navigate around 
    • Search/Filter
    • fast and efficient software
    • Order Management

    Pricing- starts from  $25/user per month.


    E-commerce CRM software has made it workable for online brands to set up and develop long-standing client relations. Your clients are the most critical part of your brand. Utilizing CRM software permits you to comprehend your clients like anyone's ever seen previously. The best CRM solutions assist you with track correspondence, handle leads, and work on the viability of your marketing campaigns easily. Eventually, it relies upon what you're attempting to accomplish. 

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